Introduction
Welcome to all our customers to our website, www.myhomeaccess.com, Home Access CO.LTD (The Company) has developed this website for the purpose of the online product and services for our customers & users. We hereby request your kind attention to read and comply with the following use of the website Terms and Conditions for your own benefits. Home Access online policies are in continuous development and improvement of the rendering of the service, these Terms and Conditions may be amended from time to time. Home Access requests you to abided by the Terms and Conditions. Any activities which will be conducted on this website shall be deemed that You accept and consent to be bound by the Terms and Conditions as specified herewith and its future amendment and under the laws in all respects. In this regard, the Company reserves the right to change the Terms and Conditions without prior notice.
Intellectual Property Laws and Limitation of the use of this website
Please be informed that, under the protection of Intellectual Property Laws, the rights of the texts, pictures, sound, content, trademarks, service marks, names, trade names, presentation, information, news, and any components that appeared on this website solely and legally belong to Home Access CO.LTD and are protected under the intellectual property laws of Cambodia. Should any a person imitate, counterfeits, copies, modifies, publicizes, distributes, makes available for rent, or commits any action for the commercial benefit or unlawful benefit on the above-mentioned intellectual property without any prior written permission from Home Access. We shall ultimately proceed with legal proceeding against the infringer and the right of the use of this website shall immediately be terminated if the users violate any of the Terms and Conditions of the use of this website.
Connection with Other Websites
Home Access website “myhomeaccess.com” is connected to relevant websites beyond the supervision of Home Access for the sole purpose of facilitating information provided to you. We do not give any guarantee or certification on the information provided on the third-party sites. You hereby accept that Home Access shall not be responsible for the content, advertisement, products, and services on those websites which may cause any damage incurred to you from visiting or use of service in such other connected websites.
Product Description, Price and Color of products
myhomeaccess.com displays the descriptions of the products for the composition of your consideration to purchase the products and services of which Home Access is unable to warrant or represent that such descriptions are without any errors. Therefore, if You are uncertain or need further information, please contact Home Access Call Center, Tel. 023 216 195 before deciding to make an order of any products or services. myhomeaccess.com intentionally displays the pictures of the product in its accurate colors; however, the colors being displayed on your computer monitor may be inaccurate according to the different settings of the computer monitor. myhomeaccess.com displays the actual selling prices which may vary from time to time without prior notice, Home Access reserves the rights for the final decision of the selling price with no dispute or prior notice.
Signing Up and Membership
myhomeaccess.com allows all users the ability to place a purchase order of any products, but in order for users to fully utilize and enjoy our services and participate in any of our sales promotion activities on the website You (user) are required to register as a member.
To enjoy the membership benefits on myhomeaccess.com, members are required to fill in true valid up- to-date Personal Information. In case of any changes, the information is required to be updated.
The user must be 18 years or older to be eligible for membership registration and purchase order through the website.
Each user is only allowed to have only one user account. Anyone in violation of any of these conditions may be suspended from their user account, the right to obtain promotions or other benefits, and the user may be charged under civil law.
Sale and Purchase Order Condition
The purchase of products and services shall be completed upon the full payment of the product and service and acceptance of this Terms and Conditions according to the registration as a member of this website.
The promotion code offered on www.myhomeaccess.com, will be applied for used for the purchase of the produces made at Home Access stores and website and cannot be redeemed for cash or used in another establishment vice versa.
Product Sale or Purchase Order. The Product will be delivered to You: (*in accordance with the delivery conditions as specified in the delivery clause)
Purchase of products, e.g., electronic appliances, equipment, Home Access will provide warranty for such products. In the event, you require assistance with your product whiles still under the warranty, you can directly contact Home Access for assistance.
The price specified on myhomeaccess.com is excluding of the installation fee. If You want to use the installation service, the additional installation service is available to order during the confirmation call with our sales representative.
Service Sale and Purchase Order (Home Service)/Coupon (Voucher)
All service Coupons (Voucher) printed out from myhomeaccess.com is valid only for a specified time according to the Terms and Conditions, e.g., the discount from the price of product/service. The Company is not responsible for Coupons (Voucher) or reference number of the Coupon (Voucher) printed out from the system and is subsequently lost or stolen in any cases. The Coupon (Voucher) and reference number cannot be renewed/reused regardless of any activities except specified by Terms and Conditions. It shall be deemed that You waive the use of such Coupon (Voucher) / reference number if You do not use the Coupon (Voucher) /reference number within its expiry date.
Service of Home Access (Home Service)
Installation service must only be pursuant to the standard terms of Home Access services for each type of case.
Return policies
The return or exchange of a purchased item must be made within 30 days from date of purchase.
The customer must present the original receipt or invoice upon making the return or exchange.
The product(s) and packaging must be unused and in its original condition as purchase.
Any gift/premium items received shall be returned upon returning the purchased item. If not, the customer needs to pay for the value of the gift/premium items.
Returns are not eligible for Refunds
For the exchange items, the price must be equivalent. If the customer would like an item at a higher price than the customer shall pay for the difference in price.
For the return items, any reward points earned on the original purchase will remain but will not add any more points for any exchanged items.
Home Access shall not be responsible for any damages incurred on the products if customers do not use our installation services.
For delivery items, Home Access shall arrange the delivery of the items to the customer within 14 days, except for purchases need to make new shipment order which states separately. In the event of customers request for delivery beyond the time frame stated above, Home Access reserve the right to impose goods storing fees of $1 per CBM per unit per day.
Home Access reserves the right to eliminate, add or amend the above terms and conditions at any time without any prior notice.
Payment Conditions
The payment of products goods or service can be made by the following methods By VISA or Master Card credit card or through QR options provided on the website payment page.
Customers need to provide Home Access with the following information if they would like to use Home Access E-wallet service.
Full Name (as Shown in official Identification card)
Contact information including residential address, phone number and email address
Amount to be uploaded
The security and confidentiality of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
While no data transmission over the Internet, wireless networks or data storage systems is guaranteed to be 100% secure, we continually evaluate and update our security measures. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by writing to our email address listed on our website Policy.
Delivery Policy
Delivery Service
Home Access will conduct a confirmation call for the delivery of the products you’re your payment of the product or services.
Delivery will be performed according to the order number. The products purchased under the same order number may be delivered separately according to the type of merchandise as it deems fit.
The product will be delivered to the address which is specified in the address for delivering the product only, Once confirmed the delivery address cannot be amended.
Home Access reserves the rights not to deliver the product to a P.O. box; the product shall be delivered only to the address clearly specified.
Delivery time period may be changed in case that some products are made to order, imported according to the purchase order, special order products or products which are unavailable, provided that Home Access gives you prior notice.
For any item(s) shipped by Home Access delivery team, if the item(s) doesn’t come with packaging or is not pre-cushioned, the company reserves the right not to cushion or wrap the item(s) for you in order to reduce the amount of waste and comply with environmental-friendly campaigns.
In case that You have not yet received the product within 3 days after the Company has confirmed the dispatch of the product, please call to notify Home Access Call Center 023 216 196 for inquiry.
Upon the receipt of the products, please inspect the product before signing for acceptance of the products in the bill of lading for your own benefit, If the defect is founded, please notify Home Access to sort out any inconvenience.
Types of Delivery
Home Access will deliver your order based on the registered address throughout the Kingdom of Cambodia given upon registration. Subject to the purchased Products, Home Access provides the delivery service or delivery with installation services (as stated in the checkout process)
Delivery Fee
Delivery fee will be charged by actual distance, calculated from the nearest Home Access store to your shipping address
Remark:
Delivery Service throughout the Kingdom of Cambodia to the receiver during 7.00 a.m. - 04.00 p.m.
In case You or any person is not present to receive the product without requesting of postponement 1 day in advance before 03.00 p.m., You shall pay additional delivery fee at $10 USD per time.
For Ceramic Tiles Products, we reserve the right to carry no further than 30 Meters. In case of further assistance is needed, an additional fee shall be $10USD/person. Or upstairs delivery is needed, the additional fee shall be $15USD.
Home Access reserves the right to change such conditions without prior notice.
Termination/Withdrawal of Membership
In the event that any mistake has occurred and caused the information related to the products and services to be changed from the original information such as unfulfilled and inaccurate product descriptions, etc. myhomeaccess.com has the right to cancel any Purchase Order at any time. If myhomeaccess.com has received a payment during this period we shall refund the amount to the user in full within 15 working days from the cancellation date.
In the event that the content or information provided for a fixed period of time for a sales promotion, a special Terms and Condition will be placed in effect and if it appears to be contrary to the Terms and Condition or policy of any service as specified by Home Access. The Special Terms and Condition shall prevail and the Special Terms shall be valid and separated from the major policy set by myhomeaccess.com
Damages & Infections
In the case that you cause any damage to another user of www.myhomeaccess.com or our physical store you shall be held responsible for any damages caused in all aspects.
In the case that you commit or appears to have the intention which is against the law or public moral, Home Access reserves the rights to revoke your membership immediately without giving prior notice and shall not be liable for any damage incurred by you. Besides, if there are any damages incurred to Home Access or third party, you shall be responsible for such damages to Home Access or a third party.
Home Access at its sole discretion, may revoke, limit, change, increase/decrease the credit amount as it deems appropriate. If You have registered to be a member of myhomeaccess.com, such means you have accepted this Terms and Conditions and Special Terms to be issued by the Company.
Rules and Regulations of the use of the website
When using another application to access www.myhomeaccess.com, These applications may ask for your permission to access your content and personal information including other contact information, etc. The agreement between you and such applications will be determined between you and the application alone. Home Access does not acknowledge any of these applications. When you publicize any content or information by setting public access, it means you have allowed public including non-member to access and use such information as well as connect the information with you.
Home Access shall not be responsible for any content submitted to the public by You (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website) Any material (whether submitted by You or any other users) is not endorsed, reviewed, or approved by Home Access. We reserve the right to remove any content submitted or posted by You in public, without giving prior notice to You, if we become aware and determines, in its sole and absolute discretion that You are or there is the likelihood that You may, including but not limited to
defame, abuse, harass, stalk, threaten, or otherwise violate the rights of other users or any third parties;
publish, post, distribute, or disseminate any defamatory, obscene, indecent, or unlawful material or information;
post or upload files that contain viruses, corrupted files, or any other software or programs that may damage the operation of the Company and/or any third party’s computer system and/or network;
violate any copyright, trademark, computer and/or other applicable laws of Cambodia or international laws or intellectual property rights of Home Access or any other third party;
submit content containing marketing or promotional material which is intended to compete for business with the Company or solicit the Company’s customers.
We are pleased to accept your opinion or suggestion about how to improve myhomeaccess.com to help us improve our services and to better the overall user experience on our website.
Inappropriate Use
Users further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually-orientated, racially offensive, profane, pornographic or violates any applicable laws. You hereby indemnify Home Access against any loss, liability, damage or expense of whatever nature which the Company or any third-party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Disclaimer
Any order placed on myhomeaccess.com by You, your representative or the unauthorized third parties who use your password to buy products and services with your consent or by your improvident/ negligence action, You, as the owner of the password, agree to accept responsibility for all activities in all respects that occur under your account and password without any dispute or claim.
Under the terms and conditions of this website, if You make a payment for products and services by using a credit card that belongs to others without their authorization, including any payment on products and services that do not correspond with the credit card’s owner intention, and we are disclaimed by the owner or the bank/issuer of the credit card resulting in non-payment of the products and services or the Company’s failure to collect the service fee from the credit card owner or the issuer of the credit card, You must take full responsibility for the payment of the products or services and any damages incurred by Home Access reserves the rights to proceed with full legal action against you to enforce the payment and all damages together with interest as permitted by laws.
Home Access reserves the right to amend the Terms and Conditions from time to time without prior notice. Users agree to review the Terms and Condition regularly. Continued access and use of this website is an acknowledgment and acceptance of any changes.
Indemnity
You, as the user, agree to indemnify and hold harmful actions on our employees, directors, suppliers, subsidiaries, joint ventures, and legal partners from any claim or demand including reasonable attorneys’ fees, and from and against all losses, expenses, damages, and costs resulting from any violation of this Terms and Conditions and/or Special Terms or any activity related to a user’s membership account caused by your negligent or wrongful conduct.